Konica Minolta launches customer support portal

Underlining its commitment to after-sales service, Konica Minolta Business Solutions recently launches a dedicated support portal for its customers. The portal is aimed at streamlining end-user support for Konica Minolta customers by enabling them to remain connected to the company’s pan-India service network of more than 1,000 engineers, including more than 300 direct customer engineers and more than 700 partner customer engineers, round the clock.

15 Mar 2019 | By Dibyajyoti Sarma

Registered users can access the portal online at www.cspkmbsin.microsoftcrmportals.com or download the KMCSP app from the Google Play store. An iOS version of the app will be introduced soon.

Once logged in, customers can access all the Konica Minolta machines tagged to them and raise new service requests, manage existing requests, or view previous service information. Registered users can also download relevant device software, such as printer drivers, and self-service most of their queries through easily accessible FAQs.

Furthermore, Konica Minolta has enabled a vertical access hierarchy to introduce greater accountability and more secure device management. Multiple users accessing the service portal from the same organisation can only view the machines that have been tagged to them. Customers can also raise a service performance request, allowing them to gain a better understanding of their machines performance and service requirements/ timelines.

Daisuke Mori, managing director, Konica Minolta Business Solutions India, said, “At Konica Minolta India, we are committed to becoming an Rs 1,000-crore business by 2022. Providing superlative customer satisfaction 24x7, 365 days a year, is essential to achieving this long-term objective.”

He added that with the portal, the company will help its customers realise the maximum productivity and value for their purchase. “We are pleased with the traction that the KMCSP portal has received so far, and are confident that many more customers will register for this free-to-access offering in the coming weeks,” he added.

The launch of the KMCSP portal further highlights Konica Minolta’s ‘3R+V’ approach, which aims to deliver reliability, responsiveness, relationship, and value addition. A majority of Konica Minolta machines come equipped with the Customer Service Remote Care (CSRC) feature, which allows its engineers to take remote access of installed machines for servicing and support.

Furthermore, the CSRC feature enables service teams to check logs, identify print errors, and measure the level of consumables such as toners to initiate proactive support. All Konica Minolta production printing machines come equipped with this innovative feature, as do over 80% of its office printing solutions. Through such customer-oriented features and services, Konica Minolta has been fulfilling its brand promise of delivering an unparalleled, end-to-end ownership experience to its customers, while driving greater value and profitability for print and printing businesses across the country.