Sona unveils chatbot to enhance paper experience

Sona Papers has announced the launch of a chatbot called Orri, designed to revolutionise customer engagement on its website, The chatbot, powered by advanced artificial intelligence, is poised to provide customers with an interactive and seamless experience, offering real-time assistance and valuable information about Sona Papers’ diverse range of sustainable paper products.

22 Nov 2023 | By Charmiane Alexander

The launch aligns with Sona Papers’ mission to deliver high-quality paper products

This initiative reflects Sona’s commitment to embracing innovative technologies and enhancing customer satisfaction.

“We are excited to introduce this state-of-the-art chatbot Orri, as part of our ongoing efforts to provide an exceptional customer experience,” said Anup Verma, head of marketing and sales at Sona Papers. “This interactive tool reflects our dedication to leveraging technology for the benefit of our customers, making their interactions with Sona Papers more informative and enjoyable.”

The launch of the chatbot aligns with Sona Papers’ mission to not only deliver high-quality paper products but also to do so in an environmentally responsible and customer-centric manner. 

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